squeen66 Privacy Policy

1. Introduction

squeen66 ("squeen66", "we", "us", "our") operates the online gaming and sportsbook platform accessible at squeen66.net. In the course of providing our services to members across Malaysia — including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Bangsar, and elsewhere — squeen66 necessarily collects and processes certain personal data about registered members and visitors to the platform.

This Privacy Policy ("Policy") sets out in clear terms what personal data squeen66 collects, the purposes for which it is processed, how it is stored and protected, the circumstances under which it may be shared with third parties, and the rights available to you as a data subject. This Policy forms part of the squeen66 member agreement and should be read in conjunction with the squeen66 Terms & Conditions.

By registering a squeen66 account, accessing the squeen66 platform, or using any squeen66 service, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not register or continue to use the squeen66 platform.

2. Personal Data We Collect

squeen66 collects personal data in the following categories, depending on how you interact with the platform:

2.1 Registration & Identity Data

When you create a squeen66 account, we collect the information you provide directly, including:

• Full legal name
• Date of birth (to verify 21+ eligibility)
• Email address
• Malaysian mobile telephone number
• Username and encrypted password
• Residential address

2.2 Identity Verification (KYC) Data

As part of squeen66's Know Your Customer (KYC) obligations, we may collect copies of government-issued identification and supporting documents, including:

• MyKad, passport, or equivalent government-issued photo ID
• Proof of residential address (bank statement, utility bill dated within 90 days)
• Proof of payment method ownership where required

2.3 Financial & Transaction Data

squeen66 collects and retains records of all financial transactions conducted through your squeen66 account, including:

• Deposit amounts, timestamps, and payment method references (Touch n Go eWallet, Boost, Maybank FPX, CIMB, Public Bank, Visa, Mastercard)
• Withdrawal requests, amounts, processing status, and destination payment method references
• Bet placements, game session records, win/loss outcomes, and bonus transaction history
• Partial payment card or e-wallet identifiers (masked; full card numbers are never stored by squeen66)

2.4 Technical & Usage Data

squeen66 automatically collects certain technical data when you access the platform, including:

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Session timestamps and duration
• Pages visited, games accessed, and navigation patterns within the squeen66 platform
• Connection quality and performance metrics used to optimise platform delivery

2.5 Communications Data

When you contact squeen66 via live chat, email, or any other communication channel, we retain records of those communications including the content, timestamps, and any attachments or supporting files submitted.

3. How We Use Your Personal Data

squeen66 processes your personal data for the following purposes:

• Account management: To register, authenticate, and maintain your squeen66 account, and to process account changes, closures, and related requests.
• Identity verification: To comply with KYC, anti-money laundering (AML), and age verification (21+) obligations applicable to online gaming operators.
• Payment processing: To process MYR deposits and withdrawals via Touch n Go eWallet, Boost, FPX, and card networks, and to maintain accurate financial records.
• Platform provision: To deliver the squeen66 gaming services — live casino, slots, sportsbook — and to personalise the platform experience based on your history and preferences.
• Responsible gaming: To monitor gaming patterns, identify potential signs of problem gambling, enforce self-exclusion requests, and administer deposit, loss, and session limit tools.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct.
• Legal compliance: To comply with applicable laws, regulatory requirements, court orders, and requests from competent authorities.
• Communications: To respond to member inquiries, provide support, send account notifications, and where applicable and consented, deliver promotional communications.
• Platform improvement: To analyse aggregated usage data and improve the performance, reliability, and features of the squeen66 platform.

4. Legal Basis for Processing

squeen66 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the squeen66 member agreement, including account operation, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable AML, KYC, age verification, and gaming regulatory obligations.
• Legitimate interests: Processing undertaken for squeen66's legitimate interests in fraud prevention, platform security, and service improvement, where these interests do not override your fundamental privacy rights.
• Consent: Where squeen66 relies on your consent for processing (such as for marketing communications), you may withdraw that consent at any time by contacting squeen66 support or updating your communication preferences in your account settings.

5. Data Sharing & Third Parties

squeen66 does not sell, rent, or trade your personal data to unaffiliated third parties for marketing purposes. squeen66 may share your personal data with third parties only in the following circumstances:

• Payment processors: To process MYR deposits and withdrawals, squeen66 shares necessary transaction data with payment service providers including Touch n Go eWallet, Boost, FPX banking partners, and card networks (Visa, Mastercard). These providers are contractually bound to use your data solely for payment processing purposes.
• Game providers: Certified game studios supplying content to squeen66 may receive necessary session data to deliver and log game rounds. Game providers do not receive identity or payment data beyond what is required for game session management.
• KYC and identity verification services: Third-party identity verification providers may process KYC documents on squeen66's behalf under appropriate data processing agreements.
• Regulatory and law enforcement authorities: squeen66 may disclose personal data to competent regulatory, law enforcement, or government authorities when required by applicable law, court order, or regulatory direction.
• Fraud prevention services: squeen66 may share data with shared fraud prevention databases and services to prevent fraudulent account activity across the online gaming industry.
• Corporate transactions: In the event of a merger, acquisition, or sale of substantially all of squeen66's assets, member personal data may be transferred to the acquiring entity subject to equivalent privacy protections.

6. Cookies & Tracking Technologies

squeen66 uses cookies and similar tracking technologies to operate the platform, analyse usage, and improve member experience. The categories of cookies used by squeen66 are as follows:

• Strictly necessary cookies: Required for the squeen66 platform to function. These include session authentication tokens, CSRF protection cookies, and load balancing identifiers. These cookies cannot be disabled without impairing platform functionality.
• Performance and analytics cookies: Used to collect aggregated data on how members use the squeen66 platform — which pages are visited most, how long sessions last, and where technical errors occur. This data is used exclusively to improve platform performance.
• Functional cookies: Used to remember your preferences, such as your preferred language, previously accessed game categories, and display settings.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to access and use the squeen66 platform.

7. Data Retention

squeen66 retains your personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods:

• Account and identity data: Retained for the duration of your squeen66 account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping obligations.
• Financial and transaction records: Retained for a minimum of seven (7) years from the date of each transaction, in accordance with standard financial record-keeping requirements.
• KYC documents: Retained for the duration of account activity and for a minimum of five (5) years after account closure.
• Self-exclusion records: Retained indefinitely to prevent re-registration by excluded individuals.
• Technical and usage logs: Retained for up to twelve (12) months, subject to security investigation requirements which may extend this period.

After applicable retention periods expire, squeen66 will securely delete or anonymise your personal data in accordance with its data disposal procedures.

8. Security Measures

squeen66 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and squeen66's servers
• Encryption of sensitive data at rest within squeen66's database infrastructure
• Role-based access controls limiting squeen66 staff access to personal data to those with a specific operational need
• Regular security assessments and penetration testing of squeen66's platform infrastructure
• Two-factor authentication requirements for administrative access to systems holding member data
• Incident response procedures for the identification, containment, and notification of data security breaches

While squeen66 takes all reasonable steps to protect your personal data, no internet transmission or digital storage system is completely secure. squeen66 cannot guarantee absolute security and encourages members to use strong, unique passwords and enable 2FA on their squeen66 accounts as an additional protective measure.

9. Your Data Rights

Subject to applicable data protection law, you may have the following rights in respect of personal data held by squeen66:

• Right of access: You may request a copy of the personal data squeen66 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where squeen66 no longer has a lawful basis for retaining it, subject to squeen66's legal record-keeping obligations.
• Right to restrict processing: You may request that squeen66 restricts the processing of your personal data in certain circumstances.
• Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where squeen66 processes your data based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of the above rights, please contact squeen66 via live chat or at the email address provided in Section 13. squeen66 will respond to data subject requests within thirty (30) days of receipt. Identity verification may be required before any request is processed.

10. Children's Privacy

The squeen66 platform is strictly restricted to persons aged 21 years and above. squeen66 does not knowingly collect personal data from individuals under 21 years of age. If squeen66 becomes aware that personal data has been collected from a person under 21, that data will be deleted and the account terminated immediately. Parents or guardians who believe their child has registered a squeen66 account should contact squeen66 support immediately via live chat.

11. Third-Party Links & Services

The squeen66 platform may display references to payment providers, game studios, and other third-party services. squeen66 is not responsible for the privacy practices of third-party services accessed independently of the squeen66 platform. This Policy applies exclusively to personal data collected and processed by squeen66 through squeen66.net and the squeen66 gaming platform.

12. Amendments to This Policy

squeen66 reserves the right to update this Privacy Policy at any time. Material changes will be notified to active squeen66 members via the registered email address on file, or through a prominent notice on the squeen66 platform, prior to the change taking effect. The "Last Updated" date at the top of this Policy reflects the most recent revision. Continued use of the squeen66 platform following notification of a material change constitutes acceptance of the revised Policy.

13. Contact & Data Enquiries

For any questions, requests, or complaints relating to this Privacy Policy or squeen66's handling of your personal data, please contact us through the following channel:

squeen66 takes all privacy enquiries seriously. Formal data subject access requests and erasure requests will be acknowledged within 5 business days and fulfilled or formally responded to within 30 calendar days.